PRIVACY POLICY
All information from users and transactions is securely stored with the following services and backed by their individual privacy policies. The Haystack Haus does not host your private information in anyway on it's own servers or website. We will never share your information.
RETURNS & EXCHANGES
Because most of our products are made-to-order and in very small runs, we do not offer returns and will only accept exchanges for items in new condition. However, if you somehow receive an item with a defect or it fails in a completely unreasonable way, we'll do our best to make it right. Please contact us with any questions before ordering. All shipping for exchanges will be the responsibility of the buyer.
INTERNATIONAL SALES
All International sales are subject to that country’s import taxes and policies and our prices are not inclusive of VAT/Taxes. They Haystack Haus does not provide an updated cost of additional taxes for sales outside the U.S.
SHIPPING
They Haystack Haus utilizes the US Postal Service for all domestic and international shipping. Once international shipments enter another country’s point of entry, the USPS can no longer track the shipment with the exception of a final delivery notice. International orders usually take 10 days, however, some countries such as Australia, Singapore, S. Korea, and S. Africa do have longer shipping periods.
If your International order does not show up within 60 days, They Haystack Haus will file a claim on your behalf and contact you for help with providing the information. Once that claim has been verified, They Haystack Haus will either ship another replacement (pending available inventory) or refund your money.